Shipping & Returns
Thank you for choosing Granny's Things for purchasing our products. We want to ensure that your shopping experience with us is as smooth and convenient as possible. This Shipping & Returns Policy outlines our shipping procedures and return guidelines. Please read this policy carefully before making a purchase.
1.Shipping:
Shipping Methods:
We offer various shipping methods to deliver your orders. The available options will be displayed during the checkout process. Please note that delivery times may vary depending on your location and the shipping method chosen. Approximately the delivery time would be 3 - 5 working days.
Order Processing Time:
We strive to process and ship orders promptly. Most orders are processed within 2 business days, excluding weekends and holidays. Please allow additional time during peak seasons or promotional periods.
Shipping Costs:
Shipping costs are determined based on the destination, weight, and dimensions of the package. The shipping cost for your order will be calculated and displayed during the checkout process.
2.Returns:
Return Eligibility:
We want you to be satisfied with your purchase. If you are not completely happy with a product, you may be eligible for a return or exchange. To be eligible, the product must be unused, in its original packaging, and returned within 7 days of delivery. Some products, such as perishable items or products with hygiene concerns, may not be eligible for return due to safety and health reasons.
Return Process:
To initiate a return, please contact our customer service team. Please provide your order details and the reason for the return. Our team will guide you through the return process and provide you with the necessary instructions.
Return Shipping:
The customer is responsible for the return shipping costs unless the return is due to a defective or incorrect product. We recommend using a trackable shipping method and purchasing shipping insurance for your protection. We are not responsible for any lost or damaged packages during the return process.
Refunds:
Once the returned product is received and inspected, we will process the refund in accordance with our refund policy. Refunds will be credited back to the original payment method used for the purchase within 5 working days Please allow a reasonable amount of time for the refund to be processed and reflected in your account.
Modifications and Updates:
Granny's Things reserves the right to modify or update this Shipping & Returns Policy at any time without prior notice. By continuing to use our website and services after any modifications or updates, you accept and agree to be bound by the revised policy.
3.Order Cancellation Policy:
At our E-commerce store, we understand that circumstances may arise where you need to cancel your order. We strive to provide the best customer experience and therefore have implemented a comprehensive Order Cancellation Policy.
Cancellation Period: You can cancel your order within 24 hours from the time of purchase. After this period, cancellation requests may not be accepted.
Cancellation Process: To cancel an order, please contact our customer support team through our provided channels. Kindly provide your order details, including the order number, to expedite the cancellation process.
Refund Policy: If your cancellation request is received within the stipulated time frame, we will initiate a refund for the full amount paid. The refund will be processed using the same payment method used during the purchase.
We value your satisfaction and will make every effort to accommodate your cancellation request whenever possible. For any additional inquiries or assistance, please don't hesitate to reach out to our customer support team.
By shopping with Granny's Things, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Shipping & Returns Policy.
Contact Us:
If you have any questions, concerns, or inquiries regarding our Shipping & Returns Policy, please contact us at care@grannysthings.in , Our customer service team is here to assist you and provide further information.